Myphotomugs

CONTACT + FAQ

    • WHICH SIZE SHOULD I ORDER?
    • We attach the size chart here, and we use two sizes (Our size and convert to US size), which let you have more choices no matter where you come from.

    • HOW CAN I MODIFY MY ORDER?
      • We only allow order modification before the product is produced
      • If you cannot connect to our ticket system above, please email to our support email:yourservice97@gmail.com
  • CAN I RECEIVE MY ORDER IN MY COUNTRY?

    We happily fulfill international orders! The delivery address is an Australian order that will be produced at the Australian factory, and its production and delivery time is shorter.

    Please note: 

    • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
    • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
    • Expedited shipping is not offered to P.O. Box shipping addresses.
    • We do not offer overnight shipping.
  • If you have any questions, please feel free to contact us via email:yourservice97@gmail.com

    • WHEN WILL MY ITEMS BE SHIPPED? 

      All items are subject to a handling period before they are dispatched..
      99% of orders leave the warehouse within 3-5 business days of payment.
      We will notify you by email when your items have been shipped.
      This refers to the time it takes for items to be shipped from our warehouse to the destination.

    • HOW CAN I TRACK MY ORDER?
      • We provide tracking numbers for all orders.
      • It may take up to 3-5 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
      • You can track your order via below link: https://www.myphotomugs.com.au/pages/track-order
    • WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

      Because our products are printed and unique, we only return or replace your order in one of those requests below:

      • The products have been crashed or damaged.
      • The print quality is blurry or not the same as pictures on our website.
      • Different design or size from your order.
      • If you cannot connect to our ticket system above, please email to our support email:yourservice97@gmail.com
    • WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
      • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
      • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
      • You can find the attached pictures for example:
      • Picture of the shipping label
      • Picture of product SKU
      • Picture of the product and the error you found out (material flawed, different design, different size)

       Customer service email: yourservice97@gmail.com

      QANDIES LIMITED2.27 Romer House Lewisham High Street, London, England, SE13 6EE